Privacy Policy
Last updated: December 15, 2025
Resonia Health, Inc. ("Veil Mail," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email platform and services.
Information We Collect
Information You Provide
- Account Information: When you create an account, we collect your name, email address, and organization details.
- Payment Information: If you subscribe to a paid plan, we collect billing information through our payment processor (Stripe).
- Email Content: We process the content of emails you send through our platform to provide our services, including PII scanning.
- Support Communications: When you contact us for support, we collect the information you provide.
Information Collected Automatically
- Usage Data: We collect information about how you use our services, including API calls, feature usage, and dashboard activity.
- Email Analytics: We track email delivery, opens, clicks, and other engagement metrics to provide analytics features.
- Log Data: We collect server logs including IP addresses, browser type, and access times.
- Cookies: We use cookies and similar technologies for authentication and analytics.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and deliver your emails
- Scan email content for PII to protect your data
- Send you service-related communications
- Provide customer support
- Analyze usage patterns and improve user experience
- Detect and prevent fraud or abuse
- Comply with legal obligations
PII Scanning and Data Protection
Our core service includes automatic scanning of email content for Personally Identifiable Information (PII). This scanning is performed to protect your organization from accidentally sending sensitive data. We:
- Process email content in real-time during send operations
- Do not store the results of PII scans beyond what's needed for the immediate request
- Allow you to configure how PII detections are handled (block, warn, or allow)
- Use Google Cloud DLP for scanning, subject to Google's privacy practices
Information Sharing
We may share your information with:
- Service Providers: Third parties who perform services on our behalf (e.g., SendGrid for email delivery, Stripe for payments, Google Cloud for infrastructure)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. Email content is retained according to your plan settings and can be deleted upon request. We may retain certain information as required by law or for legitimate business purposes.
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@veilmail.com.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: privacy@veilmail.com
- Address: Resonia Health, Inc., [Address]